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How to Calculate Net Promoter Score (NPS)
Net Promoter Score (NPS) is a popular metric used to measure customer satisfaction and loyalty. It is calculated based on responses to a single question: “How likely are you to recommend our product/service…
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Six Sigma and the Delicious Dominance of Domino’s Pizza
Pizza and process improvement might not seem like the most obvious pairing, but just as extra cheese and pepperoni create a mouthwatering combo, Six Sigma and Domino’s Pizza joined forces to cook up…
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Product Metrics: A Useful Guide to Measuring Product Success
Success is a complex concept to define. In the world of digital products, quantifying success goes beyond simple monetary profit. It involves understanding your product’s performance and its overall impact on your users.…
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Benefits of Implementing Scrum: Improving Project Outcomes
Implementing Scrum brings significant advantages to organisations aiming to enhance their project outcomes. This article explores the benefits of adopting Scrum, including increased flexibility, improved team collaboration, enhanced customer satisfaction, and quicker time-to-market.…
