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Customers are leaving. How do you find out whether the product is the problem?
Use a worked customer comparison, neutral interview questions and an evidence-to-action template to investigate why customers leave.
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One customer asks for a feature: check whether it belongs in the shared product
Separate a customer request into supported configuration, a shared product change or account-specific work, using a practical example and review note.
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Red teaming for product teams: challenge the plan before everyone agrees
A convincing product plan can still rest on weak assumptions. Use a structured challenge to find missing evidence and make a clearer decision before committing.
